IT Technician

RESPONSIBLE TO:                     Senior IT Technician & Hub IT Manger 

SALARY:                                         Grade 6

HOURS:                                            Full time: Monday to Friday, 37 hours per week, 52 weeks per year.  Based at Martin

                                                             High School, Anstey. Requirement to travel between Trust academies



Support and maintenance of ICT systems, including the installation of ICT hardware/software and end user support.



  • Installation and maintenance of the schools IT estate covering both hardware and software
  • Provide 1st and 2nd line support to staff, students and parents via face-to-face, telephone and email communication.
  • Investigate, analyse, evaluate and resolve problems with ICT equipment and systems; implement repairs if necessary and update relevant ticketing systems.
  • Ensure that all documentation is updated in line with department processes.
  • Ensure that the Trusts IT hardware and software inventory is accurately maintained.
  • Use industry standard imaging/deployment tools
  • Support out of hours events on a rota basis
  • Visit other schools in the Trust to provide support as required
  • Perform any other duties and tasks which may be assigned by the Senior IT Technician & Hub IT Manger.



  • Good knowledge of Microsoft Windows Operating Systems
  • Good knowledge of Microsoft products especially the latest version of Office
  • Good knowledge of IT hardware including PCs, Laptops, projectors, printers, interactive devices and mobile devices
  • Basic understanding of networking technologies/protocols
  • A willingness to undertake formal training to obtain the necessary skills and knowledge for the role
  • Good written, verbal, communication and numeracy skills
  • Ability to relate positively to young people.
  • Organisational and time management skills sufficient to prioritise a wide range of immediate and longer term demands.
  • Ability to listen to the IT needs of staff and students and to respond helpfully with relevant advice, training and equipment.
  • Ability to work on own initiative and as part of a team
  • A flexible approach



  • An interest in Apple Systems and OSX Software
  • An interest in tablet devices and how they can be used in an educational environment.
  • Previous experience of supporting Capita SIMS
  • Previous support experience in an educational setting
  • A willingness to undertake continued professional development to obtain the necessary skills and knowledge for the role


Closing Date:  9am Friday 21st May 2021

Interview Date:  Thursday 27th May 2021